Refund & Return
We've Got You Covered
Shop with complete peace of mind — no-questions-asked returns, fast refunds, and real human support every step of the way.
Easy Returns
2-day return window after delivery for all products in original condition.
Fast Refunds
Approved refunds credited to your account within 5–7 working days.
Quick Delivery
Orders shipped and delivered across India within 5–7 working days.
Damage Cover
Wrong or damaged item? Report within 48 hrs — we'll fix it, guaranteed.
Return Policy
Standard 2-Day Return Window
Return your product within 2 days of delivery for a full refund or exchange. Items must be unused, in original condition, with tags and packaging intact.
- Item must be unused and in original condition
- All original tags and packaging must be intact
- Return must be initiated within 2 days of receiving the order
- Order number and proof of purchase is required
No-Questions-Asked 5-Day Policy
Our extended 5-day policy covers the following situations without any questions asked:
- Items delivered in damaged or defective condition
- Products with a manufacturing defect
- Wrong item delivered compared to your order
Important: For damaged, defective, or wrong items — email help@ginnora.com with your order number + product photos within 24–48 hours of delivery.
How to Initiate a Return
Email Our Support Team
Send an email to help@ginnora.com with your order number and reason for return.
Attach Product Photos
If the item is damaged or wrong, include clear photos of the issue to speed up your approval.
Get Return Approval
Our team reviews and sends a return approval with pickup or drop-off instructions within 1–2 business days.
Refund Processed
Once we receive and verify the returned item, your refund is credited within 5–7 working days.
Refund Policy
Refund Timeline
Once your return is received and the refund is approved, the amount will be credited back to your original payment method within 5–7 working days.
Refund Eligibility
- Applies to approved return requests only
- Refund goes back to the original payment method (UPI, card, net banking, etc.)
- Not applicable for items that are used, washed, or damaged by the customer
- Items returned without prior approval may not be accepted
Note: Bank processing times vary. If you don't see your refund after 7 working days, contact your bank or email us at help@ginnora.com.
Shipping Policy
Delivery Timeline
All Ginnora products are dispatched promptly. Estimated delivery time is 5–7 working days across India from the date of order confirmation.
Shipping Details
- Free shipping — use coupon HAPPY100 at checkout
- Orders are processed within 1–2 business days
- Tracking details shared via email/SMS once dispatched
- Delivery to all major cities and pin codes across India
- Ships from Noida, Uttar Pradesh
Terms & Conditions
By accessing or using ginnora.com, you agree to be bound by the following terms and conditions.
1Acceptance of Terms
Using ginnora.com means you agree to comply with and be legally bound by these terms.
2User Conduct
You agree not to disrupt or interfere with the website's functioning or services.
3Intellectual Property
All content on Ginnora is protected by applicable intellectual property laws.
4Limitation of Liability
Ginnora is not liable for indirect or incidental damages from use of our website.
5Indemnification
You agree to hold Ginnora harmless from claims arising from your website use.
6Governing Law
Terms governed by Indian law, subject to jurisdiction of Noida, Uttar Pradesh.
Privacy Policy
Your Data & Privacy
- Data Collected: Name, email, payment details when you order or sign up.
- How We Use It: To process orders, communicate updates, and improve services.
- Cookies: Used to personalize content, analyze traffic, and improve your experience.
- Data Security: Your information is protected with online and offline security measures.
- Policy Updates: We may update this Privacy Policy and will notify you of key changes.
Frequently Asked Questions
Everything you need to know about returns, refunds, and shipping at Ginnora. Can't find your answer? Email us.
Still Have Questions?
Our support team is ready to help. Reach out by email or call us — we respond within a few hours.
