Delivery Information
Fast, reliable, and free pan-India delivery — powered by our trusted logistics partner, Delhivery.
Our Delivery Promise
Every order is a commitment. Here's what you can expect when you shop with Ginnora.
Free Shipping
Absolutely no delivery charges on any order. Free shipping on every product, always — no minimum order required.
Pan-India Coverage
We deliver to every corner of India. Whether you're in a metro city or a remote town, we'll get it to you.
Timely Delivery
Orders are typically delivered within 5–7 working days after dispatch. Express delivery available on select products.
Safe Packaging
All products are carefully packed to ensure they arrive in perfect condition — protected against damage and moisture.
Live Order Tracking
Get real-time tracking updates via SMS and email so you always know exactly where your order is.
Easy Returns
If something isn't right, our hassle-free 5-day return policy ensures a smooth resolution without any drama.
Order Journey
From Order to Doorstep
Here's exactly what happens after you place your order with Ginnora.
Order Placed & Confirmed
You place your order on our website. You'll receive an order confirmation email and SMS immediately with your order details.
⏱ Within minutesOrder Processing
Our warehouse team picks, quality-checks, and packs your products carefully to ensure they leave in perfect condition.
⏱ 1–2 working daysDispatched via Delhivery
Your package is handed over to Delhivery. You'll receive a shipping confirmation with your tracking number via SMS and email.
⏱ Day 2–3Out for Delivery
Delhivery's local delivery agent picks up your package and sets out to deliver it to your address. You'll receive an update notification.
⏱ Day 4–6Delivered to Your Doorstep 🎉
Your order arrives at your door. Enjoy your premium Ginnora products! If anything seems wrong, contact us immediately.
⏱ Day 5–7Faced a Problem with Our Delivery Partner?
We take the conduct of our delivery partners very seriously. If you have experienced any kind of bad behaviour, rudeness, indiscipline, or any other inconvenience from our delivery partner during the delivery process, please inform us immediately.
Our team will look into your complaint on priority and ensure a proper resolution. We are constantly working to improve your experience and your feedback is invaluable to us.
⚠️ Report to complaint@ginnora.comImportant Delivery Policies
Please read through our delivery policies to understand how your order is handled.
Free Shipping
All orders include free shipping across India. No hidden charges, no minimum order value — just free delivery, always.
Always FreeDelivery Timeframe
Standard delivery takes 5–7 working days from the date of dispatch. Delivery timelines may vary for remote locations.
5–7 Working DaysOrder Tracking
Track your order in real time using the tracking number sent to your email and phone after dispatch. Available 24/7.
Real-Time TrackingDelivery Address
Please ensure your delivery address and phone number are correct at checkout. We are not responsible for delays due to incorrect addresses.
Verify Before OrderingReturns Policy
Damaged or wrong item received? Report within 24–48 hours of delivery with photos. We'll arrange a pick-up and refund/replacement.
5-Day Return WindowBulk & Hotel Orders
We service 15+ hotels across India with bulk deliveries. Special B2B pricing and custom delivery arrangements available on request.
B2B AvailableQuick Answers
Delivery FAQs
The most common delivery questions, answered clearly.
Need Help with Your Delivery?
Our support team is available Mon–Fri, 9AM to 6PM. We're here to resolve any issue quickly.
